KUALA LUMPUR – Passengers were left in the lurch after Malaysian authorities suspended popular express bus service Aeroline for not operating from an out-of-town transport hub, exposing gaps in Kuala Lumpur’s transport planning and last-mile connectivity.

Malaysia’s Land Public Transport Agency (Apad)

suspended Aeroline’s operating licence

In a statement on Nov 2, Apad said the operator had been found operating outside designated bus terminals on three occasions between February and October 2025.

Apad also accused Aeroline of abusing its express bus licence by picking up and dropping off passengers at unauthorised locations.

The Straits Times contacted Aeroline for comments but was told the firm is not ready to speak on the matter.

The company services routes from Penang, Kuala Lumpur and Johor Bahru in Malaysia, as well as Singapore.

The suspension disrupted passengers like Ms Iyra Zainal, a Malaysian working in Singapore who has relied on Aeroline for cross-border travel over the past four years, making up to six trips a month to visit her ailing parents.

“I engage their services as a convenient, safe and affordable mode of transportation to see family and friends in Kuala Lumpur over the weekend,” Ms Iyra told ST, calling the suspension “highly disruptive” and disappointing.

Currently in her early 40s and employed as a trader in the energy sector since 2021, she said her planned trips on Nov 21 and 23 have been affected, while plans for December remain uncertain.

“I am still puzzled as to why, after 23 years of being in ope...