JAKARTA – TikTok said it is working with Indonesian authorities to resolve a dispute that led to the suspension of its local operating licence, after the company declined to fully share data on its live-streaming activity during nationwide protests in August.

“At TikTok, we respect the laws and regulations of the markets we operate in,” the company said in a statement late on Oct 3.

“We are working closely with the Ministry of Communication and Digital Affairs to address this matter constructively, while remaining committed to safeguarding user privacy and ensuring that our platform provides a safe and responsible experience for the community in Indonesia.”

Indonesia’s communications ministry said on Oct 3 that TikTok had refused to provide complete data on user activity during protests held between Aug 25-30, when unrest flared following

the death of a delivery driver.

While the company shared partial information, officials said it stopped short of meeting the government’s full request.

“We summoned TikTok to provide direct clarification on Sept 16 and TikTok was given time until Sept 25 to provide the complete requested data,” Mr Alexander Sabar, a director-general at the ministry, said in a statement.

TikTok responded in a Sept 23 letter that its internal policies prevented it from complying fully, he added.

The government subsequently suspended the company’s operating licence, citing a violation of obligations as a private electronic system operator. Officials did not say how long the suspension would last.

The social media app remains accessible in Indonesia for now.

TikTok temporarily