Swim school declines cash refund, lessons allegedly cancelled due to coach availability issues

A woman took to Facebook to vent her frustrations after a local swim school denied her request for a full cash refund.

According to Ms Janis Lee, Happy Fish Swim School had cancelled her 10-year-old son’s swim class due to coach availability issues.

This was despite the fact that she paid for the lessons up front to secure a slot in the class.

Pays deposit to confirm slot

On 8 April, Ms Lee uploaded WhatsApp screenshots of the school onto the Complaint Singapore Facebook group.

In the first screenshot, dated 2 Feb, Ms Lee can be seen expressing her interest in booking a swimming class for her child at their Jurong East branch.