Report: 90% of orgs indicate increased demand for automation

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A new report by Salesforce revealed that demand for automation from business teams for over 90% of organizations has increased over the last two years.

The automation revolution is here, and companies are beginning to take hold. In an increasingly competitive market and macroeconomic uncertainty across markets, businesses are seeking ways to automate their processes and workflows in order to drive growth, productivity and efficiency.

However, despite the desire for increased automation, 96% of respondents said that they find modifying and rebuilding automations challenging, and 80% of organizations are concerned that supporting automation is likely to compound technical debt. And while there is clear indication that digitally-forward companies recognize that automation is critical, there are right and wrong ways to create a reliable and holistic automation strategy.

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