SINGAPORE — Residents of Sengkang will have a new 24-hour maintenance hotline, and a new branch office in a series of developments announced by Sengkang Town Council (SKTC) about a month after starting direct management of the whole town.

The new branch office, located in Block 323C Sengkang East Way, will start operating on Monday after an official opening ceremony was held on Saturday, SKTC said in a statement on Saturday night.

The hotline will link residents to round-the-clock emergency and maintenance services, and replaces the two separate hotlines different sections of the area had, SKTC added.

SKTC said that it is also working on installing electrical vehicle charging stations in the town, and piloting digital engagements such as the survey and announcement feature of the OneService application by the Municipal Service Office.

It said: “Since commencing full direct management on Feb 1, 2023, SKTC has been following up closely on feedback as well as reviewing previous concerns...

“We will also continue to hold our quarterly Sengkang Conversations led by our Sengkang Members of Parliament, a town hall event for residents to voice concerns on issues affecting our community.”

More than a month since Sengkang Town Council began direct management of the entire town, most of the residents The Straits Times spoke to were satisfied with its services, though some expressed concerns about its responsiveness and the frequency of rubbish collection.

Business support analyst Roxane Chua, 21, has lived in Sengkang since she was seven. The estate has never been as clean as it is now, she said.

Ms Chua, who lives in the Rivervale estate in Sen...