SINGAPORE - A new move to communicate minor MRT delays to passengers at affected stations instead of broadcasting the delays on social media is not enough, said commuters. This means people will find out about the news too late to make other travel plans.

The majority of 44 commuters interviewed by The Straits Times on Dec 4 said they preferred to get updates about disruptions from a variety of social media channels, and not just announcements or updates at the stations.

On Dec 3, the Land Transport Authority (LTA) said rail operators SMRT and SBS Transit

will prioritise on-site communications

to passengers who are directly affected by minor MRT delays, rather than broadcast a general social media advisory on maximum travel time.

These “localised” communications –

at affected stations and surrounding MRT interchanges

– include information displayed on physical signs and digital screens, audio announcements, as well as the presence of staff to guide passengers.

The authority’s comments came after some passengers were irked by the absence of updates on SMRT’s social media channels during two separate train disruptions on the