“Implementation without consideration for elderly” — Commuters say the old MRT directional displays were more user-friendly than newer ones

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SINGAPORE: An MRT passenger took to social media on Saturday (Aug 10) to express dismay about the enhanced transit signage system at Thomson-East Coast Line (TEL) MRT stations.

In a post on the Facebook group ‘Complaint Singapore,’ the passenger pointed out that the enhanced signage system on the TEL line, which uses numbers, is more complex.

This system requires passengers to frequently check the display boards for directions, which can be cumbersome and confusing.

In contrast, the directional displays on the older MRT lines are much clearer and allow passengers to find their way without constantly needing to refer to additional information.

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