Presented by SAP

SAP consulting projects today involve a vast amount of documentation, multiple stakeholders, and compressed timelines, which often require manual knowledge retrieval from online SAP documentation. At the same time, cloud ERP programs now demand faster design cycles, continuous enhancements rather than big-bang rollouts, and near-real-time decision-making. Joule for Consultants, SAP's conversational AI solution, was designed to help meet these expectations and support consultants throughout their daily tasks, from reconciling best practices and validating design considerations, to navigating SAP’s expanding AI, data, and application landscape.

The result: consultants work more productively than ever before, with superior results, and deliver faster, high-quality SAP cloud transformations.

That promise attracted early attention from KPMG firms, which became some of the largest SAP enablers participating in the Joule early access program, and one of SAP's largest customers overall. The organization has onboarded 29 KPMG member firms around the world to this point, and now thousands of KPMG consultants are using Joule for Consultants in their daily work.

"For us it wasn’t about experimenting," says Valentino Koester, global head of the SAP360 and SAP AI program at KPMG International. "It was more about positioning our people and member firm clients at the forefront of AI-enabled consulting."

Knowledge on a global scale

"Competitive pressure is intense in the SAP implementation market," Koester says. "The core asset you have as a consultancy is knowledge and experience, bundled in all kinds of ways. AI and Joule for Consultants allow us to scale that knowledge instantly across our global network, making sure customers can access it from all over the world, no matter who they talk to in the organization."

Whether it's a junior consultant or a senior manager, Joule ensures SAP best practices, industry benchmarks, and the innovation an organization has invested in for years is not siloed somewhere in a team, or somewhere in a country where it can’t be shared at speed and with accuracy.

"This makes our teams more agile in responding to emerging client needs or regulatory shifts, when new market entrants emerge or technology changes," Koester says. "The agility our consultants gain allows us to advise customers not just reactively, but proactively. In many cases, it becomes a form of early forecasting."

For example, consultants can spot potential ...