Reimbursement claim allegedly rejected as receipt did not contain registered company stamp or business address

A Grab driver in Singapore has questioned the company’s reimbursement policy after their claim for cleaning fees was allegedly rejected when a passenger vomited inside their vehicle.

The incident happened while the driver, a Diamond-tiered Grab driver, was ferrying a passenger on the evening of 17 May.

According to the driver, the passenger vomited “substantially” inside the car, just metres away from their drop-off point.

The driver also mentioned that the passenger appeared remorseful and even offered to help clean up the mess.

Driver says passenger’s mother chose official claim route

Speaking anonymously to MS News, the driver said they contacted the passenger’s mother immediately after the incident and offered two options.

The first was a private settlement of S$100 for him to arrange cleaning independently.

Meanwhile, the second involved an official reimbursement claim through Grab, which they said would cost S$120 or more at a professional workshop.

According to the driver, the pass...