Foreigners are advised to continue using the new National Integrated Immigration System (NIISe) app and manual counters as a system failure involving its autogates has yet to be resolved, said Malaysia’s Border Control and Protection Agency (AKPS) on Jan 11.

In a Facebook post, AKPS said that the e-gates at the Bangunan Sultan Iskandar Customs, Immigration and Quarantine Complex (BSI) remain affected by a technical problem that began on Jan 10.

It added that Malaysians are unaffected as the issue involves those holding foreign passports.

“The public is informed that the eGate system disruption is still recurring and the operational status remains unchanged, involving foreign passport holders only,” the post read.

The agency said foreign passport holders may use the e-gates at locations such as the incoming and outgoing bus halls.

It added that it is working with the Malaysian Immigration Department to carry out repair works and is closely monitoring the situation.

On Jan 10,

tens of thousands of foreigners

were reported to be stuck in long queues at Malaysia’s two land checkpoints with Singapore following a major technical glitch which knocked out most of the immigration autogates.

The worst affected is the Bangunan Sultan Iskandar Customs, Immigration and Quarantine Complex (BSI), where foreigners have been forced to wait up to two hours to clear immigration.

It was learnt that at least 39 autogates at the entry and 29 machines at the exit areas of the bus halls at BSI had experienced problems for a few days, but the system crashed totally on Jan 10 due to the huge influx of foreigners during the weekend.