AMK Nail Salon Closes, CASE Receives 47 Complaints From Customers Who Bought Packages

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Ang Mo Kio Nail Salon Closes With Over S$40,000 Worth Of Customers’ Packages Unfulfilled

Frequent patrons of beauty services would typically buy packages that offer a better bang for their buck.

However, customers of Bling Bling Nails, a manicure parlour at Ang Mo Kio (AMK), lost hundreds to thousands of dollars after it shuttered suddenly last October.

Disgruntled, over 100 of them banded together and lodged a police report on the matter.

Shin Min Daily News later reported that between 1 Oct 2021 to 20 Jun 2022, the Consumers Association of Singapore (CASE) received 47 complaints about Bling Bling Nails.

AMK nail salon closes suddenly

Bling Bling Nails had been operating at Block 452 Ang Mo Kio Avenue 10 for four to five years when it suddenly closed down in October last year.

A customer named Ms Huang told Shin Min Daily News that she had frequented the nail salon since 2017 and even signed up for packages.

She had always trusted them, especially since she knew the owner, Ms Low Kaining.

But when the nail salon closed down, Ms Huang still had over S$1,000 left in her package.

Initially, customers were told that when the new salon, Collate Nails, takes over the premises, they would be able to continue using their packages there.

However, shortly after taking over, Collate Nails founder Cherie Yu shared that the shop had disputes with Bling Bling Nails. Therefore, they would not be allowing customers to utilise the remainder of their packages.

In a Facebook livestream on Tuesday (21 Jun), Ms Yu explained that she was not given the full story when she took over the salon.

According to Ms Yu, she was told that customers would be able to finish using their Bling Bling Nails packages fairly quickly. She and Ms Low also agreed that some customers will be getting refunds for their packages instead.

It was only after taking over that she realised the salon had promised customers that if they spent S$300, they would receive S$800 worth of credits.

Alleging that the packages were worth over S$100,000 in total, Ms Yu said that if she were to fulfil all of them, her business will go bankrupt.

Many customers still have packag...

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