What are the most essential business communication trends to adopt in 2024?
As you know, efficient business communication is a key factor in team productivity and customer satisfaction.
Statistics show that smooth customer communication is a cornerstone of building a positive customer experience and boosting customer satisfaction. Overall, that can increase brand loyalty and boost sales by 25% to 95%.
Similarly, multiple studies in recent years have shown that team communication is one of the prime areas where friction losses reign supreme. Team members waste significant amounts of time on inefficient internal communication. That’s a painful drain on productive work time.
Plus, considering the massive shifts in business communication that have happened since the pandemic, many businesses are still lagging behind. With the general economic climate and the associated challenges, that is not something you can afford moving forward.
But which ar the most important developments to watch? We’ve got your back. Here are ten trends to adopt going into 2024.
Streamline Internal Communication Channels
To begin with, you need to get your team communication up to scratch. That means reviewing your current set-up, streamlining communication channels, and putting SOPs into place.
In most teams, internal communication is still fractured across multiple channels. Even though many businesses have invested in team collaboration tools since the advent of Covid-driven remote and hybrid work, use of these tools is far from consistent. Many team members still rely on email, as well as different messaging apps, to exchange information.
As a result, many workflows are siloed. Consequently, it’s easy for people who should be involved in projects to get left out of the loop. And for misunderstandings to proliferate. All that leads to frustration and missed deadlines.
If so, you need to vet which of your team members are using which channels for what type of communication. Review which of these channels are most efficient – and secure! – and then standardize your team’s SOPs across the board.
Crucially, you need to check that your teams actually adopt the changes you implement. One way to do this is to make communication efficie...